TERMS AND POLICIES - LAST UPDATE 2020

Salon and Spa Policy

Noise

Our salon and spa environment is one of tranquility and relaxation. Please respect all guests' right to privacy and serenity. Please maintain conversations at a considerate volume in all treatment areas. Our lounge areas provide the perfect setting for conversations.

Cell Phones

In consideration of our guests, we ask that cell phones and electronic devices are turned off and left in your locker during your stay.

Lockers

Secure lockers are provided and encouraged for our guests to store valuables and personal belongings. Robes, towels, slippers and toiletries are also provided for your convenience. We ask that you help keep the facilities clean by placing used robes and towels in the provided hampers.

Spa Policy

Arrival Time

We recommend that you arrive at least 15 minutes prior to your first scheduled appointment. This will allow ample time to fill our a client profile necessary to tailor our treatments to your personal needs.

Cancellation Policy

Scheduled salon services and treatments are reserved especially for you. We require 24 hour advance notice in order to cancel any service with no charge (Hair Extensions Appointments require 48 hour advance notice). If your appointment is not cancelled within this notification period, your appointment is considered confirmed. Any changes or cancellations made after the 24 hour window are subject to a 100% charge for each service. Because of this policy, a valid credit card number is required at time of booking. This policy also applies to gift card and certificate holders.

Late Arrival

All salon and spa appointments have been designed to allow appropriate time for full enjoyment of each service. Your late arrival may limit our ability to offer the fullest possible experience. Please be aware that late arrivals will not be afforded extension of scheduled treatments. Treatments will be rendered only for the remainder of the scheduled appointment and you will be responsible for payment for the full service.

Return Policy

Unused products in their original packaging may be returned within 7 days for a full refund via check.

Health Conditions ( Massages & Treatments )

Please advise us at time of booking of any health conditions, allergies, injuries or special needs which may affect your services.

Massage and Body Treatments

Please specify Therapist gender preferences at time of booking. You may consult with the Therapist directly about style and depth of pressure prior to your service. Guests must be 18 years of age or older to receive massage treatments.

Pregnancy

We have specially designed treatments for expectant mothers. A spa concierge is present to guide you in selecting appropriate treatments for you during this special time.

Cleanliness

Keeping our commitment to cleanliness, safety and hygiene, our equipment is sterilized and sanitized after every service and and treatment.

Loss or Damage

We regret that we cannot be responsible for any loss or damage of personal items. We strongly recommend use of our secure lockers for any valuables and personal articles. For the protection of your clothing, we also ask that you wear the robes provided for your convenience.

Payment

Visa and Mastercard accepted. We do accept personal or traveller's checks. Any gift cards, vouchers, or certificates must be mentioned at time of booking. A $50 Deposit is required for services exceeding $150.00.

Gratuity

Our listed rates do not include gratuity. A cash gratuity of 18-20% of each service price is appropriate and appreciated.